Howdy, Steven
25 September 2024
Contact Us
4517 Washington Ave.
Manchester, Kentucky 39495
Hours: 8:00 - 17:00, Mon - Sat
support@carento.com
Frequently Asked Questions
Any questions? We would be happy to help you.
For help with a current product or service or refer to FAQs and developer tools
Call us to speak to a member of our team.
Contact the sales department about cooperation projects
Contact us to open our branches globally.
Contact us to open our branches globally.
Contact us to open our branches globally.
Contact us to open our branches globally.
Contact us to open our branches globally.
General Questions
Simply select your pickup location, dates, and times on our homepage. Browse available vehicles, choose your preferred car, and complete the booking with your driver's license and payment information. Our AI system verifies everything instantly.
You need a valid driver's license (Saudi or international), national ID or passport, and a payment method. Our AI-powered KYC system verifies all documents digitally in under 2 minutes.
Before and after your rental, you'll take 4-side photos of the vehicle using our app. Our AI scans and compares these images to detect any new damage, ensuring you're only responsible for actual damages during your rental period. This protects both you and the vendor.
All our vehicles are equipped with Teltonika GPS devices that provide real-time location tracking, speed monitoring, and trip history. This ensures vehicle security for vendors and helps customers with navigation and roadside assistance if needed.
We accept all major credit/debit cards (Visa, Mastercard, Mada), digital wallets (Apple Pay, STC Pay), and bank transfers. All payments are processed securely through our encrypted payment gateway.
Yes, you can modify or cancel your booking through your account dashboard. Cancellation policies vary by vendor, but most offer free cancellation up to 24 hours before pickup. Check your booking details for specific terms.
Our AI-powered chatbot is available 24/7 to answer common questions, help with bookings, and resolve issues instantly. For complex matters, you'll be connected to our human support team who can assist in both Arabic and English.
Car rental businesses and showrooms can register through our vendor portal. We provide a complete digital platform to manage your fleet, bookings, pricing, and customer interactions. Our onboarding team will guide you through the setup process.
Vendors can monitor their fleet in real-time, track vehicle location, speed, and mileage, receive alerts for unauthorized use, and access detailed trip reports. This helps optimize fleet management, reduce theft risk, and ensure vehicles are used responsibly.
The vendor dashboard provides a complete view of your business - manage vehicle listings, view bookings, track payments, monitor fleet location via Teltonika GPS, handle customer communications, and access analytics. Everything is automated and accessible from any device.
Yes! Neocarz is Arabic-first with full bilingual support (Arabic and English). Our platform includes Hijri calendar integration, localized payment methods, and features designed specifically for Saudi Arabia and the GCC region.
You can reach us through our AI chatbot (available 24/7), email support, phone hotline, or WhatsApp. Our support team is available in both Arabic and English to assist with any questions or issues.
Yes! We offer a growing fleet of electric vehicles aligned with Saudi Vision 2030's sustainability goals. EVs are available in major cities including Riyadh, Jeddah, and Dammam. Filter by "Electric" when searching for vehicles.